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Privacy Policy

At Davai Dubai, we prioritize the privacy and security of our users. Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our website and services. We are committed to complying with applicable data protection laws and ensuring transparency in how we handle your data.

Data protection

The European General Data Protection Regulation (GDPR), which came into force on 25 May 2018, extends and facilitates the exercise of your rights by improving the transparency of the processing of your personal data.

Accessing, modifying, and deleting your personal data

For any request regarding your personal information. You can send an email to the Personal Data Protection Officer (DPO) using the following address: [email protected].

Depending on the nature of your request, the procedure will be different:

  • In accordance with Article 15 paragraph 3 of the GDPR, you have the right to consult your personal data. After making your request by email to the DPO, all your information will be sent to you as an attachment by email in PDF format within 48 hours.
  • In accordance with Article 16 of the GDPR you have the right to rectification. In order for your request to be processed, please indicate the desired corrections in your contact email. Once the changes have been made, a confirmation email will be sent to you within 48 hours.
  • In accordance with Article 17 of the GDPR, you have the right to be forgotten. To proceed with the deletion of your personal data, make your request by email specifying the information you wish to remove. An email requesting confirmation will be sent to you within 48 hours before proceeding with any operation to destroy your information. Once your confirmation has been collected, the deletion will be carried out and a confirmation email will be sent to you.
  • In accordance with Article 18 of the GDPR, you have the right to request restriction of processing. In order for your request to be processed, please indicate the desired limitations in your contact email. Once the changes have been made, a confirmation email will be sent to you within 48 hours.
  • In accordance with Article 20 of the GDPR, you have the right to request the portability of your data. After making your request by email to the DPO, all the information concerning you will be sent to you or will be sent to the person you indicate to us, as an attachment by email in PDF format within 48 hours.

What data do we collect?

RHINOS ME DMCC undertakes vis-à-vis its users to collect and process only the data necessary for its activities relating to the provision of the services we offer.

Consequently, RHINOS ME DMCC collects various personal data about you. For example, data:

  • Identification (surname, first name, address, social security number),
  • Contact (landline or mobile phone number, e-mail address, postal address),
  • Connection (e.g., IP address).

The personal data contained in the databases of RHINOS ME DMCC may come directly from its customers.

The data transmitted in this way allows us to update our databases and complete the information we have about you.

For what uses and for what purposes do we use your data?

The data recorded and processed are used for the following purposes only and as part of the operation:

  • Carry out the operations necessary for the management of your user account (example: management of your gift orders, personalized assistance, etc.),
  • Communicate information relating to the operation by email and/or SMS,
  • Generate visit statistics to improve your user experience.

Who can access your data?

The internal services of RHINOS ME DMCC and the hosting, routing, carriers, printers and any service providers or subcontractors that RHINOS ME DMCC uses in connection with the execution of orders and the provision of services offered and contractually linked to RHINOS ME DMCC will be recipients of this information. The information is kept for 3 years from the date of registration.

Opposition

At any time, you can object to the processing for all, or part of the purposes described above by sending an email to the following address: [email protected].

Use of cookies

What is a cookie?

A cookie is a cookie used in the context of Internet browsing. Generally, a computer cookie is a simple file stored on the hard drive of your terminal (computer, tablet or smartphone).

The term cookies here covers all cookies or tracers deposited and / or read during the consultation of the pages.

What are cookies used for?

RHINOS ME DMCC uses cookies to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.

What cookies are used on the site?

RHINOS ME DMCC uses the analytical tool provided by Google Analytics and is subject to the user's consent and it will be valid for the entire duration of navigation on the site, renewable for each browsing session.

The data collected is standard information and is only used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.

The lifespan of these cookies is thirteen months.

All data collected are anonymised and are used only for the compilation of average statistics.

The IP address used to geolocate the user is no more precise than the scale of the city (the last two bytes of the address are deleted).